Adaptability flexibility competencies

Effective problem solving

People would have faced many situations that forced them to take the call for making changes within their system or attitude, they seem to be effective in finding solutions to problems. In fact, they know where to look for in case of any problems. Problem-solving and decision-making. We know it's a critical element of our work, but do we know how to do it effectively? People tend to do three things when faced with a problem: they get afraid or uncomfortable and wish it would go away; they feel that they have to come up with an answer and it has to be the right answer; and they look for someone to blame. Being faced with a problem becomes a problem. There are two reasons why we tend to see a problem as a problem: it has to be solved and we're not sure how to find the best solution, and there will probably be conflicts about what the best solution is. Most of us tend to be "conflict-averse". We don't feel comfortable dealing with conflict and we tend to have the feeling that something bad is going to happen. The goal of a good problem-solving process is to make us and our organization more "conflict-friendly" and "conflict-competent".


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Here are seven-steps for an effective problem-solving process.
  1. Identify the issues.
  2. Understand everyone's interests.
  3. List the possible solutions (options)
  4. Evaluate the options.
  5. Select an option or options.
  6. Document the agreement(s).
  7. Agree on contingencies, monitoring, and evaluation.
Would you like to find out what your ability to solve problems effectively is? Take the test below to find out.