ONLINE DIAGNOSTIC TEST ASSESSING SOFT SKILLS OF YOUNG PEOPLE

Team work

Asertiveness

Assertiveness is a skill regularly referred to in social and communication skills training. Being assertive means being able to stand up for your own or other people’s rights in a calm and positive way, without being either aggressive, or passively accepting ‘wrong’. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. Although everyone acts in passive and aggressive ways from time to time, such ways of responding often result from a lack of self-confidence and are, therefore, inappropriate ways of interacting with others. An assertiveness concerns being able to express feelings, wishes, wants and desires appropriately and is an important personal and interpersonal skill. In all your interactions with other people, whether at home or at work, with employers, customers or colleagues, assertiveness can help you to express yourself in a clear, open and reasonable way, without undermining your own or others’ rights. Assertiveness enables individuals to act in their own best interests, to stand up for themselves without undue anxiety, to express honest feelings comfortably and to express personal rights without denying the rights of others. youtube.com/watch?v=NzbbdmS0kg8 Assertive behaviour includes:
  • Being open in expressing wishes, thoughts and feelings and encouraging others to do likewise.
  • Listening to the views of others and responding appropriately, whether in agreement with those views or not.
  • Accepting responsibilities and being able to delegate to others.
  • Regularly expressing appreciation of others for what they have done or are doing.
  • Being able to admit to mistakes and apologise.
  • Maintaining self-control.
  • Behaving as an equal to others.